We had our official team meeting at work today, and a lot of talking was done but very little was said. It all boiled down to, “The department isn’t going to be changed significantly in the foreseeable future, and the only likely change that could happen is that your work shift will start about an hour earlier to accomodate other departments, enabling your desks to be utilized by an evening shift.” Oh joy, I so love having a desk-share. (That was sarcasm, in case anyone wondered.)
So my job isn’t on the chopping block, and the worst that (officially) will happen is that I’ll have to be at my desk at 6 am instead of 7:15. Wow, that would suck a LOT, but it’s better than being unemployed - especially at this time of year!
And yesterday I got one of those dispute letters that makes my job so entertaining. I’ll excerpt a bit of the 5 pages of it (with original spelling, punctuation, & grammar intact):
I purchased two cell phones for my 13 year old and 15 year old children. the agent told me I could drop the internet before the 30 days were up. I then called 611 w/in 30 days they told me on that call, as well as 10 other calls, that the internet was not available on either phone. For a year and some months I battle w/your company about the internet still being accessible on the phones. [snip of long section of whining about technical misunderstandings, which she never did comprehend] I told the children not to get on it but they are kids. I can only take the phones from them. Then I am paying over $120 a month for 2 phones not being used. Plus, I was told the bill would only be $79 a month. It ends up for both phones being over $120 a month. [snip of long section of whining about how the payment arrangements offered were not “fair”] I am a single mother of 2 trying to take care of them alone. I am far from rich heck most days we are just trying to be comfortable. It is obcene for anyone to think I am liable for this bill.
Here’s the reply I wish I could have written (but, of course, didn’t - because I am a professional):
How very nice that you decided to get cell phones for your 13- and 15-year-old kids. I got a (single) cell phone for my (then) 11- and 15-year-old kids to share, so I understand that part. Of course, I disabled the phone’s Internet access on the first day, by simply reading the owner’s manual and also by exerting a little common sense, in deleting the access number that the phone uses to connect to the Internet. I mean, how do you think that a cell phone accesses the Internet? By magic?! But then, you probably didn’t think. I understand that, too - I see it constantly in the disputed accounts that I process every day.
So, having not bothered to prevent your children from running up huge bills by physically disabling the actual equipment, you told your children not to use the Internet access feature on the phone but they did anyway. Hmmm, when I gave my children their cell phone, I told them not to send text messages, not to download ringtones, and not to use daytime minutes unless it was an emergency…and that if they broke the rules, they’d lose the phone. I see that you considered this option but couldn’t stomach the idea of taking your children’s shiny toys away from them.
Gee, some people consider it spoiling a child when you let them get their own way much of the time, and as there didn’t seem to be any actual consequence for disobeying you in your children’s minds, one might conclude your parenting style doesn’t include disciplining them. Funny how my kids have never run the phone bill over the base rate, not even once (because they knew I’d make good on my promise to take away the phone)…but your kids managed to disobey you so constantly, for months on end with apparently no real consequences, that they ran up a $1400 bill. You know, if you’d shown a little backbone and taken the phones away from them, I’m quite positive they wouldn’t have been able to run up a $1400 phone bill.
Regarding the cost of wireless service…there are these things called “taxes” and “government fees,” which wireless companies are unfortunately unable to remove from your bill. Anyone who thinks that a cell plan advertised for $80 is actually going to bill out at $80 is incredibly naive, foolish, and obviously hasn’t bothered with details like reading the service contract they signed. We don’t try to hide these costs, mind you. If you live in California or New York or a few other states, you will pay a small fortune in taxes, and if you live in those states, you already know that. But somehow the sales tax & other assorted fees that you pay for other services just magically won’t show up on your wireless bill? Puh-lease, grow the fuck up.
As for your family life, well… I’m also a single mother of 2, and have been since my husband died when my youngest was just a few months old, but I don’t try to use my life experiences or my children as an excuse not to pay my bills. Truth be told, what’s really obscene is the entitlement attitude that people like you display and teach to your children. Try adding a little sensibility and responsibility into your life, and perhaps you won’t have these little problems (or $1400 cell bills) in the future.
I know damned well that even if I could have sent that sort of reply, it wouldn’t have done an iota of good…but it sure is satisfying imagining it, anyway. (And, just in case anyone thinks I’m a big ol’ meanie, I’d like to point out that, in the course of my job, I daily apply credits - of anywhere from a $25 reactivation fee, to several thousand dollars worth of roaming or other charges - on the accounts I work, when they are justified. My job is basically fixing other people’s mistakes, and if an employee in my company screwed up, I will credit whatever it takes to make it right for the customer. But I won’t do it because someone is whining, having an entitlement attitude, and/or making excuses to get out of a valid bill.)